Accounts

How do I manage notifications?

Kovix sends email notifications to keep you informed about your invoices without having to constantly check the app. Here's what you can control and how to set it up. Where do I manage notification settings? Go to Settings → Notifications. You'll see a list of notification types, each with a toggle to turn it on or off. What notifications are available? On all plans: - Invoice received — notified when a creator sends you an invoice - Payout updates — notified about the status of your payout requests. On Pro only: - Invoice viewed — notified the moment a client opens your invoice - Invoice paid — notified when a client marks your invoice as paid - Invoice overdue — notified when a due date passes without payment How do I turn off notifications I don't want? Go to Settings → Notifications and toggle off any notification type you don't want. Changes save instantly. Notification emails are going to spam. What should I do? Add notifications@kovix.app to your email contacts or whitelist it in your email provider's settings. In Gmail, open a Kovix email, click the three-dot menu, and select Filter messages like these → Never send to spam. In Outlook, right-click a Kovix email and choose Mark as not junk. I'm not receiving any notification emails at all. What should I check? First, confirm that the email address in Settings → Profile is correct and belongs to an inbox you actually check. Second, check your spam folder. Third, make sure the relevant notification types are toggled on in Settings → Notifications. If you've checked all three and still aren't receiving emails, contact Kovix Support.

How do I change my name?

Your name on Kovix is made up of two parts: your first name and last name, which together form how you appear on internal systems, like billing and system emails. Can I change my name myself? No. To protect account integrity and prevent impersonation, name changes on Kovix cannot be made self-serve through Settings. If you need your first or last name updated — whether because you made a typo when signing up, you've rebranded professionally, or any other reason — you'll need to contact the Kovix support team to do it for you. This is intentional. Because your name appears on legally-adjacent documents like Stripe payment records, and we want to make sure any changes are verified and deliberate rather than something that can be done accidentally or maliciously. How do I request a name change? Reach out to Kovix support through any of the following: - Live chat — click the chat bubble in the bottom-right corner of the app. This is the fastest way to reach us. - Email — contact us at support@kovix.app When you get in touch, let us know: 1. Your current first and last name on Kovix 2. What you'd like it changed to 3. The reason for the change (a brief explanation is fine — this just helps us process it quickly) We'll verify the request against your account and make the update for you. In most cases this is done within a few hours during working hours. What counts as a valid reason to change my name? We're not strict about this — genuine reasons are almost always approved. Common examples include: - Typo at signup — you mistyped your first or last name when setting up your account - Professional rebrand — you go by a different name - Legal name change — your name has changed officially and you want your Kovix account to reflect that - Preferred name — you'd prefer to go by a shortened version or a different variation of your name How long does a name change take? For requests made via live chat during working hours, most name changes are processed within a few hours. Requests submitted by email may take up to one business day. We'll confirm with you once the change has been made. What can't I change through support? Support can update your first and last name. We cannot change your Roblox username — that is controlled entirely by Roblox and must be changed at roblox.com. Once changed on Roblox, it will reflect in Kovix the next time you log in.

How do I change my email address?

Your email address is one of the most important pieces of information tied to your Kovix account. It's where we send invoice notifications, payment confirmations, subscription receipts, and any account-related communications. If you've changed email providers, lost access to your old address, or simply want to use a different one, here's how to get it updated. Can I change my email address myself? No. Email address changes cannot be made directly through Settings. Because your email is a primary contact and recovery point for your account, changes go through our support team with a verification step to ensure the new address actually belongs to you. This protects you from someone else changing your email without your knowledge and locking you out. How does the email change process work? When you contact support to request an email address change, here's exactly what happens: 1. You contact support and provide your current email address, your new email address, and a brief reason for the change. 2. We verify your identity. You don't need to answer security questions or prove who you are manually. When you open the Kovix live chat, your session is automatically authenticated using a secure identity token tied to your account — this cryptographically confirms to our support team that the person in the conversation is the verified account holder. Because of this, we can action sensitive requests like email changes with confidence, without needing to ask you for passwords, account history, or other details that could themselves be a social engineering risk. 3. Your account is temporarily locked. For the duration of the email change process, your Kovix account will be placed in a locked state. You won't be able to log in or take any actions on your account during this time. This is a security measure to prevent any activity on the account while the primary contact point is being changed. The lock is typically brief — just a few minutes. 4. We send an OTP to your new email address. A one-time passcode is sent to the new email address you've provided. This proves that the address exists and that you have access to it. Without completing this step, the change cannot go through. 5. You enter the OTP directly in Kovix. Your entire Kovix dashboard will switch to a secure OTP entry screen — you won't be able to access anything else in the app until the code is either entered or the process is cancelled. Open your new email inbox, copy the code, and enter it on this screen. The OTP is entered by you directly and is never shared with anyone — not even our support team. This ensures the verification is completely private. 6. The change is applied and your account is unlocked. Once you've entered the correct OTP, your email address is updated instantly and the lock is lifted. The OTP screen disappears and your dashboard returns to normal. You can continue using Kovix immediately and all future notifications, receipts, and communications will go to your new email address. How do I get in touch with support? - Live chat — click the chat bubble in the bottom-right corner of the app. This is the quickest route and allows us to complete the process in one conversation. - Email — contact us at support@kovix.app from your current email address so we can verify the request is coming from you. If you contact us via email, there will be additional security questions. What information should I have ready? To make the process as fast as possible, have the following ready when you contact us: - Your current email address on your Kovix account - The new email address you want to switch to - Access to the inbox of your new email address — you'll need to retrieve the OTP from it during the process, so make sure you can open it How long does my account stay locked? The account lock is in place only for the duration of the verification step. Once the OTP is confirmed, the lock is lifted immediately. In practice, most email changes are completed within 5 to 15 minutes when done via live chat, depending on how quickly the OTP is retrieved. If something goes wrong — for example, the OTP email doesn't arrive or the code expires — let the support agent know and they'll resend it. The lock will remain in place until the process is either completed or cancelled. If you need to abort the process entirely, just tell support and they'll cancel the change and unlock your account without making any modifications. The OTP email isn't arriving at my new address. What should I do? - Check your spam or junk folder. OTP emails occasionally get filtered, especially if the new inbox has never received a Kovix email before. - Wait up to 5 minutes. Email delivery can occasionally have minor delays. - Tell the support agent. If it still hasn't arrived after a few minutes, let them know and they'll trigger a resend. - Double-check the address. Confirm with the agent that the email address they have on file is spelled correctly — a single character typo will cause the OTP to go to the wrong inbox. Can I change my email if I've lost access to my old one? Yes, but the process requires additional verification since we can't send a confirmation to your current address. In this case, contact support via live chat and explain the situation. We'll verify your identity through other means — typically your Roblox account details and recent account activity — before proceeding with the change. Will changing my email affect my subscription or billing? Your Kovix subscription and billing are managed through Stripe. Changing your email on Kovix will not automatically update the email address on your Stripe billing account. If you'd also like your billing email updated, let the support agent know when you contact us and we can handle both at the same time.

What is the difference between a Creator and a Client?

When you sign up for Kovix, one of the first things you'll choose is your role. There are two options: Creator and Client. Understanding the difference is important because it determines which features you see, what your dashboard looks like, and how you interact with the platform. What is a Creator? A Creator is anyone who provides a service and sends invoices to collect payment in Robux. If you're a freelancer — a scripter, builder, UI/UX designer, animator, sound designer, GFX artist, video editor, or any other kind of Roblox developer — you're a Creator. The Creator experience in Kovix is built around running your freelance business. As a Creator you get: - A dashboard showing your total earnings, pending Robux, invoice pipeline, and revenue chart over time - The ability to create and send invoices to clients - Invoice management — a full history of everything you've sent, with status tracking - An AI assistant (on Pro) that helps write invoice descriptions and generates monthly summaries of your activity - Payout tracking to follow Robux group payouts - A balance overview showing what's been earned and what's still outstanding - Revenue analytics and top client breakdowns Creators are the primary audience Kovix was built for. The whole platform is designed to make your invoicing professional, fast, and stress-free. What is a Client? A Client is someone who receives invoices and pays for services. If a developer sent you a Kovix invoice for work they did on your game, you're acting as the Client. The Client experience is simpler and more focused: - A Received tab showing all invoices sent to your Roblox account - The ability to view invoice details — what was commissioned, the agreed amount, due date, and current status - A clear record of what's been paid and what's outstanding Clients don't have access to the invoice creation tools, the earnings dashboard, or the analytics features — those are exclusive to Creators. Can I be both a Creator and a Client? Yes, and many people are. If you sometimes commission work from other developers (making you a Client) while also freelancing yourself (making you a Creator), Kovix handles both. Your Received tab is always visible regardless of your role setting — any invoice sent to your Roblox username will appear there. The role setting mainly determines which view you land on by default when you log in. If your primary activity is sending invoices, set yourself as a Creator. If you mostly receive them, set yourself as a Client. You can change this at any time in Settings → Profile → Role. What happens if I choose the wrong role? If you signed up as a Client but now want to start freelancing, just go to Settings → Profile, change your role to Creator, and save. However once you are a Creator, your account cannot be downgraded to Client.** Your dashboard will update immediately. Any invoices already sent to you as a Client remain intact in your Received tab.