Your name on Kovix is made up of two parts: your first name and last name, which together form how you appear on internal systems, like billing and system emails.
Can I change my name myself?
No. To protect account integrity and prevent impersonation, name changes on Kovix cannot be made self-serve through Settings. If you need your first or last name updated — whether because you made a typo when signing up, you've rebranded professionally, or any other reason — you'll need to contact the Kovix support team to do it for you.
This is intentional. Because your name appears on legally-adjacent documents like Stripe payment records, and we want to make sure any changes are verified and deliberate rather than something that can be done accidentally or maliciously.
How do I request a name change?
Reach out to Kovix support through any of the following:
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Live chat — click the chat bubble in the bottom-right corner of the app. This is the fastest way to reach us.
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Email — contact us at
support@kovix.app
When you get in touch, let us know:
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Your current first and last name on Kovix
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What you'd like it changed to
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The reason for the change (a brief explanation is fine — this just helps us process it quickly)
We'll verify the request against your account and make the update for you. In most cases this is done within a few hours during working hours.
What counts as a valid reason to change my name?
We're not strict about this — genuine reasons are almost always approved. Common examples include:
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Typo at signup — you mistyped your first or last name when setting up your account
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Professional rebrand — you go by a different name
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Legal name change — your name has changed officially and you want your Kovix account to reflect that
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Preferred name — you'd prefer to go by a shortened version or a different variation of your name
How long does a name change take?
For requests made via live chat during working hours, most name changes are processed within a few hours. Requests submitted by email may take up to one business day. We'll confirm with you once the change has been made.
What can't I change through support?
Support can update your first and last name. We cannot change your Roblox username — that is controlled entirely by Roblox and must be changed at roblox.com. Once changed on Roblox, it will reflect in Kovix the next time you log in.